Shipping Policy

SHIPPING

EACH PART OF THE ART IS PAINTED BY HAND, SO GIVE US TIME TO PROCESS YOUR ORDER.

  •  MINIMALISTIC LINE ART: 7-9 WORKING DAYS FROM THE DATE THE ORDER WAS MADE.
  •  PERSONAL POSTERS: 2-3 WORKING DAYS FOR OUR ARTISTS TO PAINT. 7-10 WORKING DAYS FROM THE IMAGE APPROVED.

TRACKING

  • WE WILL UPDATE TRACKING INFORMATION AS SOON AS THE ORDER FOR THE ORDER PRINTED.
  • WE WILL SEND A CONFIRMATION EMAIL WITH TRACKING FOR YOUR CONVENIENCE AS SOON AS THE TRACKING HAS BEEN UPDATED.
  • TRACKING CAN BE MADE THROUGH THE CONFIRMATION MAIL YOU RECEIVE.
  • IF YOUR TRACKING SHOWS "SHIPPING LABEL CREATED" BUT YOU DO NOT SEE ANY UPDATES, PLEASE WAIT 1-2 WORKING DAYS FOR AN UPDATE.

LOST PACKAGE

  • IF YOUR PRODUCT HAS NOT RECEIVED WITH THE EXPECTED TIME, PLEASE CONTACT US AND WE CAN HELP SOLVE IT! EMAIL US AT (PERSONALIZEDLINES@HOTMAIL.COM).
  • IF IT SAYS THAT YOUR PRODUCT HAS BEEN DELIVERED, BUT YOU HAVE NOT RECEIVED YOUR PACKAGE, CONTACT US IMMEDIATELY! WE HELP YOU IN ALL WAYS WE CAN. CONTACT US AT (PERSONALIZEDLINES@HOTMAIL.COM) ___

MY ORDER SHOULD BE HERE NOW BUT I DONT HAVE IT. WHAT SHOULD I DO?

BEFORE YOU ASK US FOR HELP, DO THE FOLLOWING.
  • CHECK YOUR CONFIRMATION EMAIL FOR ANY ERRORS IN THE DELIVERY ADDRESS.
  • ASK YOUR LOCAL POST OFFICER IF THEY HAVE YOUR PACKAGE.
  • ASK YOUR NEIGHBORS IF THEY HAVE RECEIVED YOUR PACKAGE BY MISTAKE.
  • PRO-TIP: IF YOU EXPECT YOUR HOME DELIVERY AND KNOW THAT YOU WILL NOT BE AT HOME THAT OPPORTUNITY, USE AN ADDRESS WHERE YOU KNOW THAT YOU WILL BE.
  • IF THE DELIVERY ADDRESS WAS RIGHT AND THE PACKAGE WAS NOT AT YOUR POSTAL AGENT OR NEIGHBORS, PLEASE CONTACT US AT (PERSONALIZEDLINES@HOTMAIL.COM) WITH YOUR ORDER NUMBER.
  • IF YOU FOUND AN ERROR IN YOUR DELIVERY ADDRESS, WE CAN SEND YOU A REPLACEMENT ORDER, BUT YOU SHALL BEAR THE COSTS OF THE SHIPPING.

CONTACT INFORMATION

  • PERSONALIZEDLINES
  • SUPPORT@PERSONALIZEDLINES.COM